Customer Success Course

Creating value with customer successCS407

3 Days course:
September 12, 13, 17

Learn the Customer Success approach, and how it contributes to business growth.  Get practical tools for creating value and building relationships with customers, increasing engagement, and reducing churn.

Targeted to:

Managers in customer facing roles: Customers success managers, account managers, product managers, professional services and more.

Join the next course
on September 12
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077.4200.484 |

Course Topics

  • Delivering VALUE to customers
  • Retention, Engagegement and Churn
  • Customer Journey
  • Customer Success Roles and Responsibilities
  • Business Relationship with Customers
  • Successful Onboarding
  • Essentials of SaaS Business
  • High-touch/Low-touch Customers 
  • Cross Functional Success across teams
  • CSM as a Growth Engine

Our Training Approach

Limited Class size
to allow maximal interactivity.

Hands on sessions
takes learning beyond the theory.

Case studies
from various companies and products.

Lecturers

Chilik Hochberg חיליק הוכברגChilik Hochberg
Osnat Niv-Assa אסנת ניב אסא Osnat Niv-Assa
Ruti melamed shneorson רותי מלמד שניאורסון Ruti Melamed Shneorson
Eitan Biran
Eitan Biran

Director of Product Management, Sungard

I enjoyed the course very much.
To my surprise, being a small team of participants was a real advantage, allowing us to have quality discussions, and to effectively exercise new methodologies.

Limor Segev
Limor Segev

Group product manager, ebay

מלא בתוכן מעניין ועכשווי, מועבר על ידי מרצים מצוינים שבאמת אוהבים את המקצוע ומביאים תובנות אמיתיות בגוף ראשון. קיבלתי כלים מעשיים שאני כבר עושה בהם שימוש

A Partial List of Our customers

Logos LP 407

About PMsphere

PMsphere is revolutionizing the way companies build and lead their products.  Our innovative approach to Product Management enables our customers to bring high value to their users and business.

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