CS407

Creating Value With Customer Success

Customer Success Course

2 Days Course: Dec 27, 29

 

The BEST way to learn Customer Success

Learn how to increase retention, expansion, recurring revenue and growth, using Customer Success best practices.

COURSE TOPICS

Get The Syllabus
  1. Customer Success Strategy
  2. CSM Roles & Responsibilities
  3. Successful Onboarding
  4. Retention - make it happen!
  5. Health Metrics, Data and Score
  6. Value to Customers
  7. Customer Journey
  8. Low-touch / High-touch
  9. Expansion and Growth
Get The Syllabus

Our Training Approach

  • Limited Class Size To allow maximal interactivity

  • Case Studies From various companies and products

  • New Trends Catch-up with the most updated methods and trends

  • Practical Methods That you can implement right away

COURSE PARTICIPANTS

Managers and team members in Customer Facing Roles, from:
SaaS, Enterprise, B2B, Cyber, Healthcare, Gaming, Fintech and more.

INSTRUCTORS

Osnat Niv-Assa אסנת ניב-אסא

Osnat Niv Assa

Osnat Niv-Assa אסנת ניב-אסא

Osnat Niv Assa

Osnat is a well recognized Mentor and Instructor. She has empowered dozens of executives, PMs and CSMs, in making a big leap in their products, business and career. Her deep experience and true passion is in resolving real challenges, companies face with their customers and products. Osnat has been consulting to leading companies and startups, such as: Payoneer, Medtronic, JFrog, Afimilk, Ctera, Pick a Pier, and more.

Chilik Hochberg חיליק הוכברג

Chilik Hochberg

Chilik Hochberg חיליק הוכברג

Chilik Hochberg

Chilik is a Customer Success evangelist at NetApp, with rich experience in customer success, pre-sale, and post-sale. He worked in various companies including: RSA, Clarizen, Cyota, Biocatch and Cognigo. Chilik is passionate about turning ideas and needs into actions, and bringing people together to work globally.

Ruti Shneorson רותי שניאורסון

Ruti Shneorson

Ruti Shneorson רותי שניאורסון

Ruti Shneorson

Ruti is a leading instructor, with strong technical background, and 15+ years of experience in leading products successfully. Her outstanding ability to quickly understand complex problems and to identify true needs, enables her to bring immediate business value, that makes an impact. As a product expert, Ruti has been consulting various companies including: Checkmarx, Verint, Orbotech, GE-healthcare, Finastra, Bank Leumi, Paragon and more.

Join next course
ON Dec 27

Thank You!

We'll get back to you later today.

pmsphere team
info@pmsphere.com

About PMsphere

PMSPHERE is the market leader in Product Management and Customer Success.
Our innovative approach, which is applied in our courses and consulting services, combines deep hands-on experience, with state-of-the art methodology and best practices.
We work with variety of  top leading hi-tech companies from small start-ups to large and international companies.